I ship the product back as soon as I could on April 25th and sent a follow up email requesting expedited shipping of a replacement. Finally, on April 21st, roughly 8 days after I first emailed, I get an email with return information. Another 2 days goes by, now April 17th and I get an email saying they are still waiting on the fulfillment team. 2 days after that April 15th, at the end of the day, I email them to let them know I still haven’t heard back. I wasn’t given a timeline on when I would hear back. 2 days later I get an email apologizing that the computer wasn’t working and that they were forwarding my request to the fulfillment team for next steps. I email the company on April 11th to inform them that the computer was broken, requested a replacement ASAP and gave them my contact info. This is where things start to go downhill. At this point I knew I was going to have to send the computer back and get a replacement, but I figured the company would promptly make things right. After troubleshooting for several hours more I suspect the motherboard is failing, which the display ports are wired into. I open the machine to inspect it and everything seems intact. Within 10 minutes the screen is flashing different colors and then going out completely.
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I manage to get windows 10 installed and start noticing that the screen is flickering. I take my own personal copy of a Windows 10 USB recovery drive and boot the computer using that.
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After rebooting several times, I managed to get the PC into recovery mode (mind you, Windows has yet to even be installed at this point) and I get an error stating something along the lines of a corrupt boot sector. I plugged it in, turned it on, it powered up, then it immediately died. Everything was included in box as expected. I was worried about the PC inside, but upon opening it everything looked to be fine. There were holes in it, it was smashed in places, and it appeared to be barely holding together. However, the box itself was in really rough shape. I made the purchase for roughly $450 dollars and it arrived towards the tail end of the expected delivery window. I was very excited to see the computer they listed with the specifications I was looking for at such a reasonable price. Terrible delays - Broken Product - Poor communication
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